New Patient Information
Heartland accepts all patients in its service area regardless of income or insurance status.
We offer a sliding fee scale for our uninsured and under-insured patients that makes high-quality care affordable.
Insured patients at Heartland also receive high-quality personalized care, plus, at no extra cost to them, they help make the same care affordable for uninsured patients. Insurance reimbursements help offset the cost associated with seeing uninsured patients at a discounted rate. We call this “Health Care That Gives Back.”
Heartland accepts patients who reside in Douglas County and certain portions of Jefferson, Franklin, Leavenworth, Shawnee, and Osage counties.
Click HERE for a list of zip codes to determine if you are in Heartland’s service area and for more details on sliding scale qualification.
Making an Appointment
Heartland is committed to access. We offer a variety of scheduling options, making it easier to see a provider when you need them most.
● Regular advanced scheduling
● Limited same-day and next-day appointments
Our Front Desk staff can assist you with appointment availability.
When you call to schedule your first appointment, you will also be scheduled for a phone or in-person review of your medical history and your health goals – known as an “intake appointment.”
Once your intake has been completed, you will be an established patient at Heartland and will have an appointment with the provider of your choice, either that day or soon after. Our Front Desk staff can assist you with choosing a provider that is a good fit and will schedule you with their next available appointment.
For more information about our providers, you can check out their photos and bios HERE.
What to bring
Heartland Community Health Center accepts payment at time of service in the form of cash, debit or credit. No checks, please.
At their first appointment, new patients must bring:
1. Valid photo ID
2. Proof of residency
For proof of residency, please bring one of these:
● A bill in your name sent to your current address
● Bank statement in your name sent to your current address
● Apartment lease
● Letter from homeless shelter
3. Proof of income (if uninsured and interested in sliding-scale fee) OR insurance card
If uninsured, please bring one of these:
● Most recent tax return
● Three most recent pay stubs for each adult member of the household
4. Prescription medication bottles of medications you’re currently taking or a list of medications from your pharmacy.
You can save time by filling out these forms and bringing them to your visit.
You can also review our Notice of Privacy Practices here.
What you’ll pay
Insured patients at Heartland pay their normal copays, unless they qualify for a reduced copay on a sliding fee scale.
Uninsured patients fees are based on their income. Patients who fit our income guidelines are eligible for the sliding fee scale once they provide proof of income.
To see where your income falls according to the federal income guidelines, click here.
This sliding fee scale is used to discount all out-of-pocket costs.