New Patient Information
Heartland accepts all patients in its service area regardless of income or insurance status.
We offer a sliding fee scale for our uninsured and under-insured patients that makes high-quality care affordable.
Insured patients at Heartland also receive high-quality personalized care, plus, at no extra cost to them, they help make the same care affordable for uninsured patients. Insurance reimbursements help offset the cost associated with seeing uninsured patients at a discounted rate. We call this “Health Care That Gives Back.”
Making an Appointment
Due to Heartland’s commitment to access, we offer a variety of scheduling options. Heartland currently offers morning walk-in hours, limited same-day appointments, and advanced scheduling, making it easier to see a provider when you need them most. Our Front Desk staff can assist you with appointment availability.
When you call to schedule your first appointment, you will also be scheduled for a phone or in person review of your medical history and your health goals with one of our staff members – known as an intake. Once your intake has been completed, you will be an established patient at Heartland and you will have an appointment with the provider of your choice, either that day or soon after. Our Front Desk staff can provide you with information on our providers so that you can choose the best fit.
What to bring
Heartland Community Health Center accepts payment at time of service in the form of cash, debit or credit. No checks, please.
At their first appointment, new patients must bring:
1) Valid photo ID
2) Proof of residency
Bring one of these:
- a bill in your name sent to your current address
- bank statement in your name sent to your current address
- apartment lease
- letter from homeless shelter
3) Proof of income (if uninsured and interested in sliding-scale fee) OR insurance card
Bring one of these if uninsured:
- Most recent tax return
- Three most recent pay stubs for each adult member of the household
What you’ll pay
Insured patients at Heartland pay their normal copays, unless they qualify for a reduced copay on a sliding fee scale.
Uninsured patients fees are based on their income. Patients who fit our income guidelines are eligible for the sliding fee scale once they provide proof of income.
To see where your income falls according to the federal income guidelines, click here.
This sliding fee scale is used to discount all out-of-pocket costs.