New Patient Information
Heartland accepts all patients regardless of income or insurance status.
We offer a sliding fee scale for our patients, making high-quality care affordable.
Insured patients receive Heartland’s high-quality care, plus, at no extra cost to them, they help make the same quality care affordable for uninsured patients. Insurance reimbursements help offset the cost associated with seeing uninsured patients at a discounted rate. We call this “Health Care That Gives Back.”
Making an Appointment
Heartland is committed to access. We offer a variety of scheduling options, making it easier to see a provider when you need them most.
● Regular advanced scheduling
● Limited same-day scheduling
● Daily walk-in hours
Our Front Desk staff can assist you with appointment availability.
When you come in for your first appointment, you will meet with a nurse who will review your medical history. Immediately following, a provider will meet with you to address your healthcare needs. Once this appointment is completed, you will be an established patient at Heartland. Our Front Desk staff can assist you with choosing a provider that is a good fit and will schedule you with their next available appointment.
For more information about our providers, you can check out their photos and bios HERE.
What to bring
Heartland Community Health Center accepts payment at time of service in the form of cash, debit or credit. No checks, please.
At their first appointment, new patients must bring:
1. Valid photo ID
2. Proof of residency
For proof of residency, please bring one of these:
● A bill in your name and sent to your current address
● Bank statement in your name and sent to your address
● Housing lease
● Letter from a homeless shelter
3. Prescription medication bottles of medications you’re currently
taking or a list of medications from your pharmacy.
You can save time by filling out these forms and bringing them to your visit.
You can also review our Notice of Privacy Practices here.
What you’ll pay
Patients who fit our income guidelines (≤ 200% Federal Poverty Level) are eligible for the sliding fee scale once they provide proof of income.
To see where your income falls according to the federal income guidelines, click here.
This sliding fee scale is used to discount all out-of-pocket costs.