TELE-HEALTH AT HEARTLAND

 

Heartland is committed to providing you care anywhere, anytime. That’s why Heartland is now offering Telehealth visits to connect you with your provider at Heartland from the comfort of your home or office.

Check out this quick video to learn ways to access Telehealth care.

 

Access Your PatientPortal

Computer Access

  1. Provide email address to front office staff.
  2. Go to heartlandhealth.org
  3. Click here to log on, or click on the top right menu patient portal button.

Mobile Access

  1. Download the HEALOW app from your phone’s app store.
  2. Find Heartland on the app by entering the provider code CFEDBA
  3. Set up account.

ACCESS ANYWHERE, ANYTIME

  • Schedule appointments
  • Review lab results
  • Request refills
  • View medical records
  • Send messages to your care team
  • Review visit summaries
  • View referrals
  • Receive patient education
  • Pay your bill
  • The patient portal is a tool that can assist patients engage in their healthcare outside of a traditional phone call or appointment.
  • How to sign up on the patient portal? See image below.

Mobile Access

  1. Download the HEALOW app from your phone’s app store.
  2. Find Heartland on the app by entering the provider code CFEDBA
  3. Set up account.

How do I Participate in a TeleVisit?

For many people today, telemedicine is a convenient and effective way to see their healthcare provider. Before beginning your TeleVisit, make sure that you:

  • Have an active Patient Portal account, with username and password
  • Set aside a secure, private location

To begin your Televisit, follow these easy steps:

  1. “Arrive early” by logging in to your Patient Portal. If you can’t access the Portal, you can also begin your appointment through the reminder link sent to your email.
  2. Click “Join TeleVisit” in your patient dashboard (or email reminder).
  3. Fill out any patient questionnaire, and provide requested personal information.
  4. Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam (most do), you will need to attach one.
  5. Click “Start TeleVisit” to enter the virtual waiting room.
  6. Your physician will begin the face-to-face TeleVisit, and disconnect when the visit ends.

FREQUENTLY ASKED QUESTIONS

Do you wish primary care provider still made house calls?

Telehealth uses the latest video-conferencing technology to connect you with your provider at Heartland from the comfort of your home or office.

How does this work?

Video conferencing with your provider or nurse works very similarly to in-person visits. Your care team will review your medical history and symptoms and will provide a treatment plan, including prescribing medication if needed.

Ready to schedule your telehealth appointment?

You can call our office at 785-841-7297 or send your provider a message through your patient portal.

I have an appointment. How do I access it?

First, log into the patient portal. You can do this by logging in on your internet browser or through the Healow App on your smart device.

To access the patient portal through your smart phone or tablet, please download the Healow App and use the following practice code to get started: CFEDBA

What can I expect during a telehealth appointment?

Before your appointment begins, you will want to make sure that your internet, camera, microphone and speaker are working correctly.

One you are ready to begin, you may click on the “start (or join) televisit” button once it is an orange color. It turns orange when you can join the visit, which is up to 30 minutes prior to your scheduled time.

Once you have started your appointment, your provider will develop a care plan and will prescribe medication, if needed. This part is just like an in-office visit!

After your appointment concludes, you may expect a call from our team to collect payment.

What happens if I have technical difficulties?

If you are having trouble connecting, you may find troubleshooting information by clicking on “medical records, and then on “televisit compatibility” on your portal. You may also send a message to your doctor through the portal to let them know you hare having a difficult time.